Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, retail and registration needs.

As our Risk & Compliance Specialist, you’ll be responsible for protecting Ludus from fraud, ensuring compliance with industry standards (PCI, SOC 2, etc.), and managing key contractual obligations. You’ll work closely with Customer Success, Engineering, Product, Legal, and Finance to ensure all risk and compliance processes are documented, monitored, and continuously improved.

This role is perfect for someone who thrives on structure, enjoys solving problems before they become issues, and is excited about building scalable compliance frameworks that support a growing SaaS platform.

Join us in our mission to bring people together through shared experiences and building digital tools for arts organizations.

Learn more about Ludus here

Things you should know before applying

At Ludus, our mission is to bring people together through shared experiences. It’s a big goal that allows for limitless expansion to make a difference in the world.

We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.

We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.

In order to grow as a company and individually, discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.

If you prefer a hand-holding environment where everything is black and white, that’s not us. If you’re a self-starter and can thrive in controlled chaos, Ludus is the place for you — it’s time to find your role ⬇️

What you'll be doing

• Assess and approve/reject new accounts for fraud or risk on a daily basis

• Maintain and complete PCI, SOC 2, and other compliance reports as required

• Track and identify national and state compliance changes and requirements

• Manage all company contracts (sales and vendors), ensuring renewals and obligations are tracked

• Monitor and report on fraud trends, compliance status, and contract renewals

• Recommend and implement risk prevention and compliance process improvements

• Create and update policies and procedures to address risks and maintain compliance

• Provide training and guidance to employees on compliance requirements

Traits we're looking for

(In no certain order)

• Experience in risk and compliance: 5+ years in risk management, fraud prevention, or compliance roles

• Knowledge of compliance frameworks: Familiarity with PCI, SOC 2, and related standards

• Organized and detail-driven: Comfortable managing multiple reports, contracts, and documentation simultaneously

• Analytical problem-solver: Can identify risks, propose solutions, and implement corrective measures

• Cross-functional collaborator: Able to work effectively with Finance, Product, Engineering, Legal, and Customer Success

BONUS Qualifications:

• Experience in SaaS, fintech, or other regulated industries

• Background in fraud detection, payment risk, or contract management

• Previous involvement in SOC 2 or PCI audits

PERSONAL ATTRIBUTES:

• Owner’s mindset: You take full ownership of building and running the risk & compliance function, treating it like your own department and ensuring every detail is covered from start to finish

• Process builder: You want to design and improve systems—not just follow them

• Proactive mindset: You spot risks early and act quickly to prevent issues

• Clear communicator: You can explain compliance requirements to both technical and non-technical teams

• Long-term thinker: You’re always considering how today’s processes will scale as Ludus grows

Perks

💪 Health Insurance (Medical, Vision, Dental) — Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.

💵 401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).

📈 Profit Sharing and Stock Options — We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success.

👓 Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related.

🎫 Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.

⛱ Flexible PTO — Take the time you need for vacation or personal days - simply work with your team to ensure everything runs smooth while you are away.

😷 Sick Days — If you're under the weather, we expect you to take the time needed to recover within reason. 

Role Details

• Salary Range:$75k -$100k

• Location: West Michigan, Hybrid