Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, retail and registration needs.

As our Financial Analyst (Payments), you’ll be responsible for everything related to how money moves through Ludus. You’ll work closely with product, engineering, customer success, and finance to optimize our Stripe setup, reduce costs, strengthen risk controls, and enhance the payment experience for both Ludus and our customers. This role will also work closely with our customer support team to handle all finance and payment related escalations. This role is perfect for someone who’s equal parts operator and strategist. Someone who is excited to build scalable systems, dive into transaction data, and help drive new monetization strategies as we grow.

Join us in our mission to bring people together through shared experiences and building digital tools for arts organizations.

Learn more about Ludus here

Things you should know before applying

At Ludus, our mission is to bring people together through shared experiences. It’s a big goal that allows for limitless expansion to make a difference in the world.

We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.

We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.

In order to grow as a company and individually, discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.

If you prefer a hand-holding environment where everything is black and white, that’s not us. If you’re a self-starter and can thrive in controlled chaos, Ludus is the place for you — it’s time to find your role ⬇️

What you'll be doing

• Own and manage the full payments lifecycle at Ludus, from customer checkout to settlement

• Optimize our use of Stripe to drive down costs and improve reliability

• Solving payment / finance escalations from customer support by being a super user of Ludus

• Monitor transaction trends and fees, explore pricing levers (e.g., MCCs, card mix), and work with Stripe to renegotiate terms as needed

• Manage dispute and Ludus Protect workflows

• Collaborate with Product to scope new payment features and ensure alignment with business goals

• Be a key stakeholder in evaluating and implementing new payment tools and revenue streams (e.g., alternative processors, embedded finance)

• Support financial planning and reconciliation by working closely with finance on payouts, reserves, and fee tracking

Traits we're looking for

(In no certain order)

• Experience in payments or fintech: 3+ years working with payment processors (ideally Stripe), marketplaces, or financial operations

• Technical familiarity: Experience working cross-functionally with engineering and product teams on API-driven systems and payment architecture

• Detail-oriented operator: Builds scalable processes, catches discrepancies, and ensures high accuracy across all payment activity

• Strategic thinker: Can evaluate tradeoffs across cost, complexity, user experience, and recommend the best path forward

• Analytical mindset: Comfortable analyzing transaction data, understanding fee structures, and reporting on key performance trends

BONUS Qualifications:

• Background in SaaS or marketplace companies with high growth

• Hands-on experience with Stripe Connect, Treasury, or similar embedded payments platforms

• Exposure to interchange fee structures, merchant category codes (MCCs), and card network rules

PERSONAL ATTRIBUTES:

• Builder’s mindset: You don’t just want to run a process, you want to improve and expand it! You’ll take full ownership of the payments function and evolve it over time based on your experience, insights, and industry best practices

• Comfort with ambiguity: You’re excited to own a new function and shape it from scratch

• Highly collaborative: You enjoy working across departments and translating between technical and business needs

• Long-term thinker: You’re always considering how today’s systems can scale with the next 10x in volume

Perks

💪 Health Insurance (Medical, Vision, Dental) — Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.

💵 401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).

📈 Profit Sharing and Stock Options — We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success.

👓 Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related.

🎫 Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.

⛱ Flexible PTO — Take the time you need for vacation or personal days - simply work with your team to ensure everything runs smooth while you are away.

😷 Sick Days — If you're under the weather, we expect you to take the time needed to recover within reason. 

Role Details

• Salary Range: $75k - $90k

• Location: Grand Rapids, MI (Hybrid)